Booking Conditions

View our booking condiditons

These booking conditions (the “Booking Conditions”) are between Alison Curran of 199 Bailbrook Lane, Bath, BA1 7AB trading as “” the property owner / manager (“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking (“Booking”) and all members of the holiday party.

Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.

Making your booking

To book the Property with us you should make the payment specified in the initial quote we email to you or display on our website (the “Quote”). If the Quote stipulates that you pay an initial deposit (the “Deposit”) followed by a balance payment (the “Balance”), you must make both payments within the time periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by the due date. If the Quote specifies that any refundable security deposit (“Security Deposit”), accidental damage waiver (“Accidental Damage Waiver”), or other fee(s) (“Other Fees)” is payable, you must also make those payment(s) within the time period specified.

Once the Initial Deposit or full payment has been received, you will receive an email confirming the Booking. The contract between us will only be formed when we send the payment confirmation email and is subject to these Booking Conditions.

You should carefully check the details of your Booking before making a payment, as well as the confirmation email and inform us immediately of any errors or omissions.

Paying for your booking

Where you have only paid an initial Deposit, you are required to send to us your payment for the Balance, Security Deposit or Accidental Damage Waiver and Other Fee(s) within a certain period prior to the arrival date (the “Arrival Date”) specified in your Quote. If you fail to make a payment due to us in full and on time we may treat your Booking as cancelled by you.

Accidental Damage Waiver

The Accidental Damage Waiver is a non-refundable fixed fee that insures you against accidental damage to the Property. The Accidental Damage Waiver does not cover you for damage caused wilfully or negligently.

Other Fees

Any Other Fee(s) will be described in the Quote and are non-refundable.

If you cancel or amend your booking

If you need to cancel or amend your Booking you must write to us or email us as soon as possible. A cancellation will not take effect until we receive confirmation in writing or via email from you. The cancellation policy (“Cancellation Policy”) applies to your booking.

Cancellation Policy

Cancellation Policy Terms

The Partial Refund Policy applies to:

  • Bookings made prior to 1st June 2020 and after 7th January 2021
  • Bookings that, at the time of booking and at the time of arrival, are not permitted because of government restrictions.

The Full Refund Policy applies to bookings made between 1st June 2020 and 7th January 2021.

For the avoidance of doubt, if a booking is not permissible because of government restrictions at the time of booking, and those restrictions are not in place at the arrival date, then the Full Refund Policy applies

Partial Refund Policy

If you cancel your booking, we will make all reasonable efforts to re-let the Property. If the Property is successfully re-let, your payment will be refunded less an administration fee of £30.

If the Property cannot be re-let, the following charges will apply:

  • Cancellations more than 4 weeks before arrival: Loss of Deposit
  • Cancellation less than 4 weeks before arrival: Full rental cost

Full Refund Policy

You can cancel your booking for any reason (*see below) from 60 days to 2 days prior to your check-in date and receive a full refund. Cancellations made 1 day prior to or on the day of check-in will not be refunded.

If you cancel your booking more than 60 days prior to your check-in date, we will make all reasonable efforts to re-let the Property. If the Property is successfully re-let, your payment will be refunded less an administration fee of £30. If the Property cannot be re-let, you will lose your Deposit or the full rental costs, depending on what has already been paid.

If after check-in you decide to leave prior to your departure date, the remainder of your stay will not be refunded.

If refunded, you will be returned your Deposit or full payment, depending on what has already been paid. The refunded payment will be released back to you on the scheduled day of check-out of the original booking.

Only lodging costs are refunded. Additional extras, e.g. spa tickets, will not be refunded.

*You will not be refunded for cancellations arising indirectly or directly from:

  • War, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power.
  • Acts of terrorism committed for political, religious, ideological or similar purposes.
  • Actions intended to prevent any of the above.
  • Nuclear reactions, radioactivity and radioactive contamination.

If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees you have already paid to us. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your holiday (including, without limitation, fees for travel, entertainment, activities or insurance).

The Property

You can arrive at the Property after the time specified by us on the Arrival Date for your holiday and you must leave by the time specified by us on the departure date we give you. We will let you know these times by email (“Pre-Arrival Information”).

If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation or Pre-Arrival Information so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. See the Cancellation Policy.

Your obligations

You agree to comply with the regulations set out in any property manual provided to you and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.

You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties. If there is any serious abuse of the Property, its contents or amenities we may require you to leave the Property. We will treat this as a cancellation of the Booking by you and we shall be under no obligation to refund you for fees already paid to us.

You agree to take all necessary steps to safeguard your personal property.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised by us, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree not to smoke or permit any member of your party to smoke within the property at any time. If you do smoke, or permit smoking, within the property you will be charged for the costs of remedial action to remove evidence of smoking. Such costs are not covered by the Accidental Damage Waiver.

You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs or in an emergency.


Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

Our liability

Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total fees you have paid for the Booking.

We shall not be liable for any losses which are not a foreseeable consequence of us breaking these Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.

Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.

We shall not be liable to you for any personal injury or damage to or loss of personal property, except where the injury, damage or loss is caused by our negligence.

This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.


The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.


You may not transfer your Booking or any rights and responsibilities under these Booking Conditions to any other person, without our prior written consent.

If at any time any part of these Booking Conditions is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.

These Booking Conditions, together with the Quote and our confirmation email contain the entire agreement between us and you relating to the Booking and supersedes any previous agreements, arrangements or discussions.

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