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Covid-19

Book with confidence

 

Visit England Good to Go Certification

 

We’re delighted to say that both apartments are now open again and welcoming guests!

Cancellations due to Covid-19

If UK government regulations mean our apartments have to close or you may not leave your area of residence (‘lockdown’ either in Bath or in the area you are travelling from) and your booking must therefore be cancelled, we will issue a full refund for your payment or move your booking to another available date, as you prefer.

Covid-19 is now a known risk and it is possible for you to insure your holiday against it. Appropriate travel insurance will cover you if you, or any of your party, have to cancel because of illness with Covid-19 or a requirement to self-isolate. For example, https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

Click here for our Booking Conditions and Cancellation Terms.

We’re ‘Covid Confident’

Our Visit England ‘Good to Go’ accreditation and AA ‘Covid-19 Confident” certificate confirm that we are following government and industry Covid-19 guidelines and regulations, we have a risk assessment in place and a carefully thought out and managed cleaning process to give our guests peace of mind. You can be confident we are doing all we can to give you peace of mind.

How are we adapting?
We are closely monitoring the current guidance and regulations from the government and Visit England and will change our procedures as required. Our Visit England ‘Good to Go’ certification also means we will be promptly updated on any changes.

Cleaning
We already have great reviews for our high standards of cleanliness, both from our guests and from our annual Visit England inspection (which scores us 100% for cleanliness) but we are adding extra disinfection to our routine and taking even more care than usual when handling our linens and soft furnishings. Our disinfectants are approved by the World Health Organisation for use against coronavirus and all our linens are laundered by a professional laundry using thermo-chemical disinfection. All mattress, pillow and duvet protectors will be disinfected between guest visits. For our Covid-19 Risk Assessments, see here for 3 Herschel Place and here for 4 St George’s House. If you have any questions, please just ask – there is no such thing as a silly question!

Check-in
We love to welcome our guests personally but in the short term, to help us all maintain social distancing, we will ask you to use our secure key box to let yourself in when you arrive. Don’t worry, though, we will send you clear details on this (and everything else!) with our easy-to-use digital Property Guide before you leave home and we are always available on the phone – both before and during your stay.

Inside the Apartments
We will temporarily be removing all our scatter cushions (including large bedhead cushions), throws and board games.

How are things in Bath? What’s Open?

25th May: We’re delighted to say that almost everything is now open again and Bath feels very much as it always has done – a pleasure to visit! In addition to our old favourites, new shop and restaurant openings have also been announced, so there will be something new to visit. See here for more information.

We try to keep the list below updated as information is announced. Please do check with the individual venue (links below), as pre-booking may be required and plans may change more quickly than we can update this page!


We can’t claim that this is a comprehensive list (please do check) but we will do our best to keep it updated!
Thermae Spa  Open. (Pre-booking required, some changes to facilities available. See here for a special offer for our guests.)
Theatre Royal Live performances re-start in May.
Komedia is re-opening in May.
The Roman Baths
Now open. (Pre-booking required)
Number 1 Royal Crescent is re-opening on Wednesday, 6th June (with new exhibitions) and will be open Wednesdays to Sundays. Pre-booking required.
The Holburne Museum  Open. Canaletto exhibition in addition to the permanent collection. Their Garden Café is also open.
Mayor of Bath’s free guided walking tours are now operational. Booking required.
Bath Abbey is currently open for private prayer and reflection only.
American Museum The gardens and children’s garden are open and the ‘Garden Café’ is open for take-aways. (Pre-booking may be needed)
Westonbirt Arboretum
Slimbridge Wetland Centre Open. Booking required.
Longleat Open
The Bishop’s Palace, Wells
Hestercombe Gardens, Cheddon Fitzpaine
Gardens and parks at Dyrham Park, Lacock Abbey, Stourhead are all open but pre-booked, timed tickets are needed at weekends. Tickets are released on Fridays (National Trust) but can be booked throughout the week.
Restaurants and Cafés – most are now open and many also have outdoor dining and take-aways, so please do check individual websites for up to date information. 
Please check
the attraction and restaurant websites for details of opening – you are likely to need a reservation or pre-booked ticket and some facilities may not be open.

Playing your Part
We are really looking forward to welcoming you back to our apartments and will do everything we can to make your stay as secure as we can but we need your help! The safety of our guests, our housekeepers and our community is our top priority.

If you feel ill or are asked to self-isolate, please cancel your stay (Covid-19 is now an insurable risk and your travel insurance should cover your cancellation). We’d love to see you when you are well again!

Most importantly, if you feel ill during your stay, please notify us immediately – before you leave the apartment – so that we can take the necessary precautions to protect Lorraine and Paul, our lovely housekeepers.

We would be really grateful if you remove your used bed linen and bag it up for us before you leave. (We will leave fresh laundry bags in each bedroom.) We really don’t like to ask but even though Lorraine and Paul will be wearing masks and gloves when they clean the apartment, this will just help to protect them a little more.
Thank you for helping us!

Any Questions?
We want you to feel completely at ease when you visit, so please do get in touch with any questions you have.

 
 
 
 
 
 
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