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Covid-19

Book with confidence

Cancel for any reason between 60 and 2 days before arrival and you will be refunded in full
Our new Master Cancel program allows guests to cancel their booking for almost any unforeseen circumstance (including anything related to Covid-19) and be confident that they will receive a full refund for their accommodation cost. See our Booking Conditions for full details.

Visit England Good to Go Certification

We’re ‘Covid Confident’

Our Visit England ‘Good to Go’ accreditation and AA ‘Covid-19 Confident” certificate confirm that we are following government and industry Covid-19 guidelines and regulations, we have a risk assessment in place and a carefully thought out and managed cleaning process to give our guests peace of mind. You can be confident we are doing all we can to give you peace of mind.

 

 

How are we adapting?
We are closely monitoring the current guidance and regulations from the government and Visit England and will change our procedures as required. Our Visit England ‘Good to Go’ certification also means we will be promptly updated on any changes.

Cleaning
We already have great reviews for our high standards of cleanliness, both from our guests and from our annual Visit England inspection (which scores us 100% for cleanliness) but we are adding extra disinfection to our routine and taking even more care than usual when handling our linens and soft furnishings. Our disinfectants are approved by the World Health Organisation for use against coronavirus and all our linens are laundered by a professional laundry using thermo-chemical disinfection. All mattress, pillow and duvet protectors will be changed between guest visits. For our Covid-19 Risk Assessments, see here for 3 Herschel Place and here for 4 St George’s House. If you have any questions, please just ask – there is no such thing as a silly question!

Check-in
We love to welcome our guests personally but in the short term, to help us all maintain social distancing, we will ask you to use our secure key box to let yourself in when you arrive. Don’t worry, though, we will send you clear details on this (and everything else!) with our easy-to-use digital Property Guide before you leave home and we are always available on the phone – both before and during your stay.

Inside the Apartments
We will temporarily be removing all our scatter cushions (including large bedhead cushions), throws and board games.

How are things in Bath?
Nearly ‘normal’! The atmosphere in town has changed a lot over the last few weeks and now almost all the shops are open again, along with many of the coffee shops, cafés and restaurants. There are people around enjoying a wander, as they always have done. Many more of the cafés have tables and chairs outdoors, so you can enjoy an afternoon coffee in the sun. Shops have their Covid-19 measures in place and there are occasionally (but not always) queues outside the supermarkets. There’s always something nice to look at!

What’s Open?
We can’t claim that this is a comprehensive list (please do check) but we will do our best to keep it updated!
The Roman Baths (pre-booking required)
The Holburne Museum and “Grayson Perry – The Pre-Therapy Years” exhibition
Open Top Bus Tours start again on Saturday, 11th July
American Museum Gardens
Westonbirt Arboretum
Slimbridge Wetland Centre
Longleat
Gardens and parks at Dyrham Park, Lacock Abbey, Stourhead are all open but pre-booked, timed tickets are needed. Tickets are released on Fridays (National Trust) – and they go very quickly, so don’t delay! (29th June: The tea hut is now open at Dyrham Park!)
Restaurants are starting to announce re-opening dates, so please do check individual websites for up to date information (and booking, which is essential). However, we are pleased to say that two of our favourite restaurants have re-opened – Chez Dominique and The Scallop Shell!
Please check
the attraction and restaurant websites for details of opening – you are likely to need a reservation or pre-booked ticket and some facilities may not be open.

The Shops are Open! (15th June)
We’re delighted to report that lots of shops are now open! Not quite all have opened yet but those that have are operating social distancing and hygiene measures, as you would expect.There are people about enjoying the opportunity of a wander but no crowds – see our Facebook page for photos of our visit to town today. It’s beginning to feel like as if life is getting back to something like normal!

Playing your Part
We are really looking forward to welcoming you back to our apartments and will do everything we can to make your stay as secure as we can but we need your help! The safety of our guests, our housekeepers and our community is our top priority.

If you feel ill or are asked to self-isolate, please cancel your stay (you will be refunded in full). We’d love to see you when you are well again!

Most importantly, if you feel ill during your stay, please notify us immediately – before you leave the apartment – so that we can take the necessary precautions to protect Lorraine and Paul, our lovely housekeepers.

We would be really grateful if you remove your used bed linen and bag it up for us before you leave. (We will leave fresh laundry bags in each bedroom.) We really don’t like to ask but even though Lorraine and Paul will be wearing masks and gloves when they clean the apartment, this will just help to protect them a little more.
Thank you for helping us!

Any Questions?
We want you to feel completely at ease when you visit, so please do get in touch with any questions you have.

 
 
 
 
 
 
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