Book with confidence
We are all delighted that the world is finally getting back to normal and we can travel and enjoy trips out again.
Nevertheless, Covid hasn’t completely gone away, so please see below.
Cancellations due to Covid-19
Covid-19 is now a known risk and it is possible for you to insure your holiday against it. Appropriate travel insurance will cover you if you, or any of your party, have to cancel because of illness with Covid-19 or a requirement to self-isolate. For example, https://www.trailfinders.com/insurance#/step1 or https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx
Click here for our Booking Conditions and Cancellation Terms.
We’re ‘Covid Confident’
Our AA ‘Covid-19 Confident” certificate confirms that we are following government and industry Covid-19 guidelines and regulations, we have a risk assessment in place and a carefully thought out and managed cleaning process to give our guests peace of mind. You can be confident we are doing all we can to give you peace of mind.
We have great reviews for our high standards of cleanliness, both from our guests and from our annual Visit England inspection (which scores us 100% for cleanliness) but we have added extra disinfection to our routine. Our disinfectants are approved by the World Health Organisation for use against coronavirus and all our linens are laundered by a professional laundry using thermo-chemical disinfection. All mattress, pillow and duvet protectors will be disinfected between guest visits. For our Covid-19 Risk Assessments, see here for 3 Herschel Place and here for 4 St George’s House. If you have any questions, please just ask – there is no such thing as a silly question!
If you would like us to meet you personally when you arrive, please do say and we will be very happy to meet you. Otherwise, we will ask you to use our secure key box to let yourself in when you arrive. Don’t worry, though, we will send you clear details on this (and everything else!) with our easy-to-use digital Property Guide before you leave home and we are always available on the phone – both before and during your stay.
Playing your Part
We need your help! The safety of our guests, our housekeepers and our community is our top priority.
If you fall ill with Covid, please cancel your stay (Covid-19 is now an insurable risk and your travel insurance should cover your cancellation). We’d love to see you when you are well again!
Most importantly, if you feel ill during your stay, please notify us immediately – before you leave the apartment – so that we can take the necessary precautions to protect Lorraine and Paul, our lovely housekeepers.
Thank you for helping us!
We want you to feel completely at ease when you visit, so please do get in touch with any questions you have.